January 30, 2018

FAQ

Frequently Asked Questions

Q. What are the ages for junior and senior camp?

A. Campers ages 4-6 are typically in junior camp, and those aged 7-11 are typically in senior camp. The camp split is actually dependent on grade. Children who have turned 4 or have completed Junior or Senior Kindergarten are in junior camp and children who have completed grades 1-5 are in senior camp.

Q. How much are junior and senior camp together during the day?

A. Junior and senior camp are together for about half of the day. We keep them together whenever possible. Often times they will do the same activity, but they participate at their own pace.

Q. Can I request my child(ren) be in the same group with a specific friend?

A. Yes, and we will accommodate the request so long as they are both in junior camp or both in senior camp, and the age difference isn’t too great (E.g. We will likely not put a 7 year old with an 11 year old).

Q. What does my child need to bring to KidQuest Camp?

A. In order to help your child have a fun and safe day please ensure that your child brings the following in their backpack each day:

  • Lunch (if a lunch has not been ordered  with your registration )
  • Hat
  • Spray sunscreen
  • Refillable water bottle (pre-filled with water!)

Please send your child in running shoes every day, not in sandals or other open-toed shoes. Since the program is quite active and many things happen outside, this will help to prevent stubbed toes and blisters.

WEDNESDAY is Trip Day (except for August 5), so camp T-shirt, swimsuit, towel, and packed lunch/snacks are required (in addition to regular daily items).

FRIDAY is Water Day, so swimsuit +/- water top, towel and extra change of clothes are required (in addition to regular daily items). Flip flops may be brought in their back packs.

PLEASE LABEL EVERYTHING THAT YOUR CHILD BRINGS WITH BOTH FIRST AND LAST INITIAL.

Q. What is the electronic device policy at KidQuest Camp?

A. No electronic device or cell phone usage is permitted during camp hours. We ask that your child not bring any electronic devices to camp to avoid the risk of loss. If you need to communicate with your child during camp hours, you may call the camp office at 905-643-3116. You can either ask to speak with your child directly, or leave a message for them.

Q. How are snacks and lunches managed at KidQuest Camp?

A. We provide a morning snack (ie. cookie, cupcake, cereal bar) and an afternoon snack (usually a freezie). If your child has a food intolerance or allergy, please send an alternate snack for these times. Cold water is available to refill your child’s water bottle.

You may send lunch with your child, or pre-order lunch using the online registration system ($6/day). Pre-ordered lunch options are:

  • Monday/Thursday*: Pita Pit – juice and one pita (preselect meat, toppings, sauces)
  • Tuesday/Friday*: Pizza – juice and all-you-can-eat pizza (preselect pepperoni or cheese or gluten-free)
  • Wednesday*: NO pre-order option (please send lunch with your child)

*On the short week in August, Tuesday/Thursday is Pita Pit and Wednesday/Friday is Pizza.

Q. What are the regular hours for KidQuest Camp?

A. Camp runs from 9am – 3:30pm. Drop off and sign in your child(ren) between 8:45-9am unless morning extended care has been selected. Pick up and sign out your child(ren) between 3:30 – 3:45pm unless afternoon extended care has been selected.

Please note that on WEDNESDAY Trip Days (all but August 5), all children must be signed in by 9am so that they do not miss the bus.

Q. What are the extended care hours for KidQuest Camp?

A. Extended care is an additional charge and must be selected and paid for ahead of time.

  • Before care is from 7:30am – 9am ($3/day).
  • After care is from 3:30pm – 5:30pm ($5/day).

Q. How can I pay for KidQuest Camp?

A. Payments are made through our online registration system via echeck. A non-refundable deposit of $20/week per child must be paid with registration. FULL payment of the remaining amount for each week is due at least one month in advance:

  • Weeks 1-4 (July) are due on June 1
  • Weeks 5-8 (August) are due on July 1

**This is a change from previous years**.

If full payment is not received by the due date, your deposit will be forfeited and your child’s spot will be given to someone on our waitlist.

Q. How does the waitlist work?

A. If a spot opens up, you will be notified by email and/or phone. To claim the spot, full payment will be required within 24 hours [if after June 1 for Weeks 1-4 (July) or after July 1 for Weeks 5-8 (August)].

If a spot does not open up, your $20/week deposit will be refunded.

Q. What is the refund policy?

A. Payments in excess of the $20/week non-refundable deposit are fully refundable up to June 1 for Weeks 1-4 (July) and July 1 for Weeks 5-8 (August). Cancellations after those dates are not refundable except in significant extenuating circumstances.

Q. What about violence, bullying, or harassment?

A. KidQuest Camp has a zero tolerance policy against violence, bullying, or harassment. Any of these actions will result in the camper’s immediate dismissal from camp.

Q. What about special needs?

A. KidQuest Camp is not able to provide one-on-one support staff or specialized supervision. If your child has needs that do not require specialized supervision but we should know about, please contact us for more information. Camper and staff safety is of the utmost importance and therefore, if your camper ends up needing intensive supervision at camp, you will be contacted to discuss the situation in order to ensure safety and success for your camper and all others.

Q. What are your staff to camper ratios?

A. For Junior camp the ratio is 1:5, and for Senior camp, it varies depending on camp enrolment, but we aim to keep the ratio at 1:8.